VALIDATY OF THE TERMS AND CONDTIONS
All deliveries and services are based to the following terms and conditions. The contract of sale is subject to the Schweizeriches Obligtionenrecht (OR) as well as Swiss law.
SUPPLY AND CONCLUSION OF CONTRACT
Our prices are effectively without obligation. Any offer can be withdrawn, as long as there is no other written agreement. The contract is accepted once the customer receives the goods. The amount and fulfillment of the delivery is defined in the electronic confirmation of purchase. There is no right of rescission.
All orders are essentially binding. If there is a delay in delivery, the customer will be informed as quickly as possible per email. If an item is temporarily unavailable, the customer's order will be placed on hold. The customer has the right to cancel an order that is on hold at any time.
All prices are understood to include legally required Swiss value added taxes. Prices published in the online shop may vary to those in other retail stores.PAYMENT
We accept the following methods of payment via Paypal: Visa, Mastercard, Amercian Express and Paypal.
If you wish to make an advanced payment by wire transfer to our bank account, please send us an email to firstname.lastname@example.org with the information of the item(s) you want. Do not forget to mention the size you like. We will send an order confirmation and advance payment invoice to you by email in which you can view your overall order information and the required bank account details. Please specify your name and invoice number in the reason for payment field. We will process your delivery immediately after receiving payment.
The package is sent out from Switzerland. Currently, no shipping fees apply. All orders are sent by Swiss Post and are insured. Shipments to customers living outside of Switzerland may be subject to import duties and taxes, which are to pay by the recipient. If the buyer refuses to accept his order, we will not reimburse any postal or delivery costs.
When ordering goods from KINSFOLK for international deliveries you may be subject to import duties and/or taxes that apply to your country, KINSFOLK is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and KINSFOLK cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
KINSFOLK will not accept any returned merchandise without prior written communication and agreement. Items in good condition (non-used items in new condition) that can be resold may be exchanged for a voucher within 10 days of purchase.
Returns of purchased items should be sent back, including all packaging and without any traces of use. The customer has to pay all shipping cost for returns and exchanges.
If the item gets lost during the return shipping, KINSFOLK. will not refund the amount. We recommend sending the goods using a track & trace shipping service. If the product is accepted from KINSFOLK to take back, we will send our customers the value as an online voucher.
In the event of a production error or incorrect delivery, KINSFOLK will exchange the item in question for one in perfect condition. The customer is responsible for the return of any item.
LOST OR DAMAGED ITEMS
You understand and agree that KINSFOLK shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. KINSFOLK will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
Jurisdiction lies within the courts of Zurich. However we may appeal to the courts in the customer country of residence. Swiss law is applied exclusively, also when orders are placed from and goods are delivered abroad. The parties will endeavor to settle any arguments that may arise from the realization of the sales contract in an amicable way. With the placing of an order the customer accepts these general terms and conditions. KINSFOLK Ltd. reserves the right to alter the terms and conditions at any time.